Frequently asked questions

Q1What is normal RMA request procedure?
Please read our website manual

Q2What does full range mean?
This means calibration of your hardware at 30°C, 60°C, 90°C and 95°C

Q3Can an end-user redistribute goods immediately?
Yes, you can!

Q4Can a distributor redistribute goods immediately?
No, a distributor needs to provide a purchase order first.

Q5Why does a distributor need to confirm an RMA request from an end-user?
We need a matching purchase order number on the work order in order to process calibration correctly.

Q6Why is there no expiry date on my calibration certificate and calibration label?
According to the ISO17025 a calibration laboratory needs to be manufacturer independent. Therefore the laboratory can not recommended or state an expiry date. If an end-user wishes to see an expiry date, it can be agreed upon and included on the calibration work order prior to calibration.

Q7Can I re-calibrate my MTAS hardware box and/or ProbeSet/ProbeFixture separately?
No. MTAS systems are always calibrated and used in combination with specific probesets and/or probefixtures in order to guarantee the highest accuracy possible. The ProbeFixture connection cable should also be included in the MTAS system!

Q8Can I re-calibrate my Driftcon hardware box and/or FlexSet/ProbeFixture separately?
Yes. Driftcon systems contain stand-alone instruments (hardware box, ProbeFixture(s), etc) and can therefore be calibrated separately

Q9What is a default calibration?
In a default calibration we calibrate and adjust at 90°C, so on the calibration certificate you will find 'As found' AND 'As left' data.

Q10How can I decontaminate my CYCLERtest instruments?
You can follow the decontamination guidelines in the instrument decontamination procedure.

Q11The address information is incorrect?
You can update your profile information on the driftcon or cyclertest website (either which one you are using) in the profile section after logging in.

Q12I want to receive e-mail notifications on a different e-mail address?
You can update your e-mail information on the driftcon or cyclertest website (either which one you are using) in the profile section after logging in.